**EACH HAT IS HAND CRAFTED IN EAST LONDON ONCE ORDER HAS BEEN SUBMITTED. ESTIMATED DELIVERY TIME IS 1-4 WEEKS UNLESS OTHERWISE INFORMED BY A RAT PACK MEMBER. AFTER ALL, A GOOD RAT TAKES PATIENCE TO CATCH**
Refund / Return Policy
If, for any reason, you are not happy with our products purchased online, Hat Rats is happy to discuss these details further with you in regards to items deemed faulty, please contact vixhatrats@gmail.com
It is the customer’s responsibility to pay all freight charges to return the item.
When it comes to faulty returns, we operate a “fair and reasonable” policy.
All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the hats you purchase from us.
It is the Buyers Responsibility to measure their hat correctly when placing an order - (see ''SIZE MATTERS'' page)
Please be mindful when deciding what hat you wish to purchase as we do not offer refunds for change of mind, however, we will happily discuss the details with you further via email at vixhatrats@gmail.com
Please note, that any hat returned with make-up on the sweatband will not be accepted.
All purchases on sale items are final. We do not accept returns, or provide exchanges of any kind, on sale items.
All return enquiries are to be made within 14 days of receiving your items.
Any enquiries after this date will not be accepted (unless delays have occurred with postage & handling).
Please email vixhatrats@gmail.com for all issues regarding the return of items.
*All pieces are individually handcrafted in East London, so each hat may differ slightly to one shown on image**
No refunds or returns on unwanted purchases, faulty items only warrant refund.
Please contact first with any issues to be resolved before returning of items.
If, for any reason, you are not happy with our products purchased online, Hat Rats is happy to discuss these details further with you in regards to items deemed faulty, please contact vixhatrats@gmail.com
It is the customer’s responsibility to pay all freight charges to return the item.
When it comes to faulty returns, we operate a “fair and reasonable” policy.
All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the hats you purchase from us.
It is the Buyers Responsibility to measure their hat correctly when placing an order - (see ''SIZE MATTERS'' page)
Please be mindful when deciding what hat you wish to purchase as we do not offer refunds for change of mind, however, we will happily discuss the details with you further via email at vixhatrats@gmail.com
Please note, that any hat returned with make-up on the sweatband will not be accepted.
All purchases on sale items are final. We do not accept returns, or provide exchanges of any kind, on sale items.
All return enquiries are to be made within 14 days of receiving your items.
Any enquiries after this date will not be accepted (unless delays have occurred with postage & handling).
Please email vixhatrats@gmail.com for all issues regarding the return of items.
*All pieces are individually handcrafted in East London, so each hat may differ slightly to one shown on image**
No refunds or returns on unwanted purchases, faulty items only warrant refund.
Please contact first with any issues to be resolved before returning of items.
Shopping Policy
Each Hat is Hand Crafted in East London. Estimated delivery time (UK) is 1-4 weeks unless otherwise informed by a member of The Rat Pack.
After all....a rat takes patience to catch.
It is the Buyers Responsibility to measure their hat correctly when placing an order - (see ''SIZE MATTERS'' page)
We are solely selling online only at the moment.
After all....a rat takes patience to catch.
It is the Buyers Responsibility to measure their hat correctly when placing an order - (see ''SIZE MATTERS'' page)
We are solely selling online only at the moment.
Shipping / Delivery
Once chosen Rat is selected, your hat will then be handcrafted for you, so allow 1-4 weeks from accepting purchase order to HAT RATS for your hat to be completed. Then please include postage time on top of that.
Postage time within the UK is 1 week unless otherwise stated.
International Delivery will be longer and postage costs may differ.
Postage time within the UK is 1 week unless otherwise stated.
International Delivery will be longer and postage costs may differ.
What you need to know
Every Hat is handcrafted in East London and so may vary slightly to that of the image seen on screen.
Please email HATRATS at vixhatrats@gmail.com with any questions.
It is the Buyers Responsibility to measure their hat correctly when placing an order - (see ''SIZE MATTERS'' page)
Please email HATRATS at vixhatrats@gmail.com with any questions.
It is the Buyers Responsibility to measure their hat correctly when placing an order - (see ''SIZE MATTERS'' page)